NAHAM - 38th Annual Educational Conference & Exposition

How would you like your name to appear on your certificate?

Profession

What activities did you attend at the event?

Wednesday, May 9 - 11:45 am - 1:00 pm - Learning Lab Series I

Wednesday, May 9 - 2:45 pm - 4:00 pm - Learning Lab Series II

Thursday, May 10 - 10:30 am - 11:45 am - Learning Lab Series III

Thursday, May 10 - 2:15 pm - 3:30 pm - Learning Lab Series IV

Friday, May 11 - 9:45 am - 11:00 am - Learning Lab Series V

Agreement

By completing this form, you attest that you have participated in all selected activities in thier entirety.

I agree

Please rate the following:

The program was relevant to my work.

Content matched stated objectives.

Usefulness of handouts/AV.

Quality of facilities.

How well did the educational sessions give a balanced view of therapeutic options, including the use of generic names?

If you rated any of the above questions with 'fair,' 'poor,' 'disagree,' or 'strongly disagree' please explain in detail (e.g. session title, speaker name, situtation):

Please rate the speaker(s) as a group. You will have the opportunity to elaborate on an individual speaker in the following question.

Objective 1: Effectuate the exchange of ideas, experiences, concerns, and approaches to process improvement

By meeting the above objective my professional competence will increase because I have acquired new strategies to use in my practice.

By meeting the above objective my professional performance will improve because I should be able to implement the new strategies.

By meeting the above objective my patient outcomes should improve due to the implementation of newly-learned strategies.

If you have additional comments regarding the session or individual speaker(s) - e.g. teaching ability, expertise, organization of materials, etc. - please use the space below:

Objective 2: Enhance Access Management leadership talent, skills, and abilities

By meeting the above objective my professional competence will increase because I have acquired new strategies to use in my practice.

By meeting the above objective my professional performance will improve because I should be able to implement the new strategies.

By meeting the above objective my patient outcomes should improve due to the implementation of newly-learned strategies.

Identify key steps to take in order to address the Patient Protection and Affordable Care Act (PPACA).

Identify ways to move your organization into the 90th percentile range for patient satisfaction results.

Objective 3: Examine new and different approaches to Access Management within the rapidly changing healthcare environment

By meeting the above objective my professional competence will increase because I have acquired new strategies to use in my practice.

By meeting the above objective my professional performance will improve because I should be able to implement the new strategies.

By meeting the above objective my patient outcomes should improve due to the implementation of newly-learned strategies.

Provide a framework for understanding today's financial, strategic and operational challenges to the healthcare Revenue Cycle.

Examine Financial, Administrative and Technical Indicators to identify potential loss of revenue, and the Key Business Imperatives that can assist in preventing these losses.

Identify the components of a Leading Practice Learning and Performance Support operation.

Review methods to set-up a Training, Quality Assurance and Performance Metrics & Monitor Programs that communicates outcomes, establishes accountabilities and ensures continuous process improvement.

List redesign opportunities and alternatives in developing a future state Revenue Cycle operation.

Describe the previous Patient Access Status at Maury Regional Medical Center.

Examine the importance of Patient Access.

Identify Keys to Success in MRMC's transformation of Patient Access.

Summarize & Explain MRMC's success in Multiple Areas.

Examine the Future of Patient Access at MRMC.

Define needs and build processes for centralizing multiple facilities into a single patient access center.

Evaluate workflow procedures to correctly determine work drivers and prioritization needs in the patient access process.

Implement a step-by-step process for creating a workflow and centralization approach for key patient access functions.

Review the importance of a centralized model for both scheduling and registration.

Discuss the issues identified that we were trying to solve.

Describe the obstacles we encountered in order to make this process change.

Discuss the process we implemented to address the identified issues and automate registration/patient interview as part of the scheduling process.

Compare prior state to current state and share lessons learned.

Define the problem.

Identify the root cause(s) associated with patient dissatisfaction and define the problem associated with our poor patient satisfaction scores.

Analyze various approaches and obstacles to affect a change within the organization.

Explain how you would develop and implement a model to change the culture and behaviors within the organization.

Describe how to monitor and maintain the culture climate.

Describe the process to establish a governance structure.

Explain How to Create a Culture of Communication.

Identify Hindrances to Patient Flow.

Discuss the Willis Knighton Health System Patient Flow Case Study.

Explain how any facility can maximize efficiency in paitent flow.

Explain How to Create a Culture of Communication.

Identify Hindrances to Patient Flow.

Discuss the Willis Knighton Health System Patient Flow Case Study.

Explain how any facility can maximize efficiency in paitent flow.

Create a road map to centralizing insurance verification.

Describe how to maintain a successful centralized insurance verification department.

Compare pre and post implementation metrics.

Define scope (depth and breadth) of a formal process improvement committee.

Identify informal leaders to assist in program development, implementation and administration.

Describe how both the staff resource and technology aspects are required in improving patient financial clearance.

Discuss funding and organizational aspects for a successful access improvement technology initiative.

Explain how leading hospitals stay abreast of medical necessity rules in order to improve getting paid for services to Medicare patients.

Describe how to factor interaction with other departments in improving POS collections.

Define the patient experience.

Explain how to increase HCAHPS scores and medicare reimbursement rates.

Identify Bottleneck Areas in Real-time and apply technology to decrease patient wait times.

Describe how to implement effective patient flow monitoring.

List the most common causes of denied claims.

Explain how to measure volume and costs of denials.

Identify employee strategies for reducing denials.

Describe how to create a pre-encounter service unit.

Define business processes that ensure streamlined access for patients.

Describe how to create proper clinical and financial expectations for patients prior to arrival.

Review patient communications for clear and accurate messaging.

Utilize records for quality assurance, training and productivity monitoring.

Examine the current roles and responsibilities of Patient Access compared to those of the past.

Discuss the need to change the perception of Patient Access as a profession.

Outline the journey taken to change the culture of Patient Access.

List the qualities of an effective leader.

Examine the trend of Patients using the ED as their primary source of healthcare and discuss how this trend will increase as 33 million more patients will be insured under the new Healthcare Reform bill.

Discuss how Patient Access Managers can have a direct affect on the hospital's growth and revenue by acting as the gate keepers of these patients. Additionally, this benefits the organization by keeping the patients in their own network.

Identify communication and process barriers between Patient Access and Patient Financial Services.

Determine appropriate type of communication: email, meeting, policy and procedure change, retraining, system automation.

Develop processes for each type of communication method.

Develop effective storage and retrieval vehicles for communication.

Demonstrate positive outcomes of creating a better defined, more robust training across patient access spectrum.

Explain the steps taken to create timeline.

Describe how the Gold Standard methodology provides a foundation for disciplined problem solving.

Discuss how upfront cash collections in Patient Access improves hospital viability.

Evaluate baseline metrics representing impacts on cash collections due to price estimates, verification of insurance and payment collection in Patient Access.

Discuss the need for moving collection activity to the front end of the streamlined process in order to increase the opportunity to collect cash.

Discuss the advantage of point of service collection.

List innovative ideas on how to increase financial assistance and decrease uncompensated care.

Explain how workflow and technology can help to empower employees, improve productivity and enhance patient relationships.

Identify the right skill sets to perform these critical functions including increased diversity and skill mix, college degrees, work from home options.

Identify current training/development needs for growth opportunities, employee engagement, and efficiency/process improvements.

Discuss methods to develop ladder-styled curriculum with both core and premium subject matter.

Cite current regulatory requirements for competency verification, and embed them in the program development.

Examine and avoid potential compliance violations that plague all health care providers surrounding the completion of a Medicare Questionnaire, and the subsequent billing that results.

Explain how to streamline the Medicare registration process in order best capture all needed information, while also improving upon the speed in which Medicare patients are registered.

List common techniques used to promote customer satisfaction within all patient access areas responsible for registering Medicare patients.

Explain the benefits of consolidating to a Centralize Patient Access System.

Discuss the Insurance Verification and the Precertification process in a Centralize Environment.

Define the Preregistration and Collections Processes in a Centralized Environment,

Utilize staff recognition and accountability to obtain optimum performance and results.

Conduct Quantitative Analysis.

Identify Revenue Cycle Improvement strategies.

Discuss Revenue Cycle Operations.

Describe how successful organizations have approached this concept by reviewing relevant case studies.

Objective 4: Evaluate trends in Access Management for their relevance to the future professional role and practice of Access Managers

By meeting the above objective my professional competence will increase because I have acquired new strategies to use in my practice.

By meeting the above objective my professional performance will improve because I should be able to implement the new strategies.

By meeting the above objective my patient outcomes should improve due to the implementation of newly-learned strategies.

Please answer the following:

Do you believe this activity was appropriate for the scope of your professional activities?

Was the educational content scientifically sound?

If faculty spoke about off-label or investigational uses of a product, was that information disclosed to you?

Was the mode of education effective to learning?

If you answered "No" to any of the above questions, please explain.

Did you perceive any product/service/company/commercial bias in any educational session you attended or materials you received?

If you answered "Yes" to the above question, please detail the situation below (e.g. session title, speaker name):

Were you solicited by sales personnel in an educational room (other areas do not matter) while you attended this educational activity?

If you answered "Yes" to the above question, please explain in detail (e.g. who, when, where):

How much did you learn as a result of this education program?

What specifically did you learn during this activity that you intend to integrate into your practice?

What questions have arisen in your practice for which you need answers/strategies that you can implement?

What patient/client problems or patient/client challenges do you feel you are not able to address appropriately or to your satisfaction?

What problems are your patients/clients communicating to you that need attention or follow up?

Are you interested in basic, intermediate or advanced level trainings?

Basic

Intermediate

Advanced

What barriers might you have that would interfere with implementation of new information learned from this training?

How can this training (the overall meeting) be improved to better impact competence, performance and/or patient/client outcomes?

Additional comments: